Privacy Policy

This privacy policy explains how we collect, use and protect your personally identifiable information (PII) through aspenaireinc.com. In terms of information security and US privacy law, PII is information that can be used to identify, locate or contact an individual person.

Types of Information Collected
You may be asked to enter your name, address, email address, phone number or other details to allow us to process your request.

When Information Is Collected
We collect information from you when you place a request, subscribe to our email list, respond to a survey, browse the website or enter other information on our site. 

How We Use the Information
We may use the information you provide us with to process your request and to send you periodic emails about your request status or other service and product updates.

How We Protect Your Information
Your personal information is only accessible by a limited number of people who have administrative access needed to process your request. These team members are required to keep our customers’ information confidential.

All sensitive information you provide to us is safely encrypted via Secure Socket Layer (SSL). Your transaction information is not stored or processed on our servers. All transactions are processed through a secure gateway provider.

Use of “Cookies”
This website uses Cookies, which are small files that transfer from a website to your computer’s hard drive if you allow them to do so. Cookies allow the website or the service provider’s systems to recognize your browser and remember some information.

We use cookies to help us remember and process the items in your shopping cart, as well as to understand your preferences and improve our services for you. We also use cookies to help compile general data about our website traffic and usage to help us improve the site experience and tools in the future. We may use trusted third-party services to track this information on our behalf. 

You may choose to turn off all cookies, which is done through your browser settings. Doing so will disable some features that make a more efficient site experience, but you will still be able to place an order. 

Third-Party Disclosure
We will not sell, trade or transfer your personally identifiable information to outside parties without providing advance notice. Information may be made available to our partners and other parties who assist us with managing our website, operating our business and serving our website users. These partners agree to keep the information confidential. Information may also be released to comply with the law, to enforce website policies or to protect someone’s rights, property or safety.

Non-personally identifiable website visitor information (aggregate data) may be provided to other parties for the purposes of advertising, marketing or other uses.

Google Ads and Analytics
We use Google Ads to advertise our website. As a third-party vendor, Google uses cookies to serve ads to people who have previously visited our site and other websites. This process is called remarketing. You may learn more about Google’s use of cookies in advertising here: https://policies.google.com/technologies/ads

Google Analytics
We also use Google Analytics on our site, which compiles aggregate data on website usage, demographics and interests. This information helps us gather insights into how people use our site and how we can improve the functionality and the user experience. No personally identifiable is collected. You can read more about how Google collects and processes data at: https://policies.google.com/technologies/partner-sites. You can learn more about Google Analytics at: https://support.google.com/analytics/answer/6004245.

Opting Out
Users may opt out of Google advertising or change their preferences for how Google advertises to them by visiting the Google Marketing Opt-Out Page or by going to the Network Advertising Initiative Opt-Out Page. 

Do Not Track Signals
We honor Do Not Track (DNT) signals, and do not plant cookies, track or use advertising when a DNT browser mechanism is in place.

Third-Party Behavioral Tracking
We allow third-party behavioral tracking (Google Analtyics).

COPPA (Children Online Privacy Protection Act)
We do not market specifically to children under the age of 13 years old.

Fair Information Practices
In accordance with Fair Information Practice Principles, we will notify you within 7 business days should a data breach occur.

We also agree to the individual Redress Principle, which states that individuals have the right to pursue legally enforceable rights against data processors and collectors who fail to adhere to the law. This principle also requires that individuals have recourse through courts or government agencies who may investigate and/or prosecute non-compliance of data processors.

CAN-SPAM Act
We collect your email address for the purposes of responding to inquiries, requests and questions; to process orders and send updates about their status; to send you additional information related to our products and services. This may include marketing to subscribers on our email list or sending emails to our customers after the original transaction has occurred.

In accordance with CAN-SPAM, we agree we will not use any false or misleading subject lines or email addresses in our communications. We will reasonable identify that the message is an advertisement, and we will include the physical address of our business. We will also monitor third-party email marketing services, if used, for compliance with CAN-SPAM. We will provide a link in each email that users may follow to unsubscribe, and we will honor opt-out and unsubscribe requests quickly.

If at any time you would like to unsubscribe from receiving future emails, you may follow the link at the bottom of each email and we will promptly remove you from receiving any future messages.

Contacting Us

If you have any questions regarding this privacy policy, you may contact us as follows:

Aspen Aire Inc. Heating & Cooling
info@aspenaireinc.com

 

Last edited March 9, 2020

OUR CUSTOMERS

by Karess Carter - 1/31/2020

Do you know how well YOUR furnace is working? Mine was fine. It heated the house. We were warm. All was good.

I had Aspen Aire come just for a service check. I knew my furnace was older because it came with the house and we’ve lived there for 13 years. We were prepared that eventually it would stop working and we would need to replace it. But it couldn’t hurt to have a check up.

Until the day  we got the news that our furnace was leaking a lot of carbon monoxide into our house. No, I didn’t have a detector in my house. We were advised to immediately make plans to replace our furnace. And sleep with the furnace off. And get a carbon monoxide detector that night. Can you imagine the fear we were riddled with?

I have no idea how long this has been going on. What I do know, is that I haven’t felt ‘good’ in an extremely long time. From headaches, to being dizzy and nauseous, I have felt off for months. (I mean seriously I can’t remember the last time I felt good.) But the headaches have  just been out of control for the last year. My daughter has been a different person as well. Our whole house has been out of whack. I can’t say that this is the root of it all, but I can speculate.

When we got the news, Aspen Aire was there for us. They also found that our hot water heater was leaking and it was time to replace that. So we found all of this out on Wednesday, and today they are at my house.  Right now we are installing a new furnace, AC unit and hot water unit. It’s money we hadn’t planned on spending right now, but I look at it like it’s an investment in our home and our health.

If we decide to sell our house, these upgrades will be important to a potential buyer. But I think the peace of mind knowing we will wake up in the morning is all I need. This was a huge wake up call for my family.

It really is worth it to get your furnace checked. A simple service check up from Aspen Aire could give you peace of mind, and maybe even end up saving a life. People die from carbon monoxide poisoning. I just feel lucky that it wasn’t my family.

Testimonial provided by kioa.com

by Karess Carter - 1/31/2020

Des Moines, Iowa

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